What is a common method used in an account takeover fraud scheme?

Changing customer contact information is a common method used in account takeover fraud schemes. This technique allows the fraudster to gain control over an individual's account by altering the details that are used for authentication and communication. By updating the email address or phone number associated with the account, the fraudster can intercept verification codes, password reset links, and other crucial communications intended for the legitimate account holder.

When the fraudster successfully modifies this contact information, they can assume full control over the account, allowing them to make unauthorized transactions, access sensitive information, and potentially conduct further fraudulent activities without the knowledge of the actual account owner. This method illustrates the importance of safeguarding personal information and account credentials, as any changes made by unauthorized individuals can severely compromise the security of the account.

Other methods listed, while they do play roles in different types of scams or frauds, are not as directly aligned with the strategies typically used in account takeover scenarios. For instance, returning items to the original retailer is generally associated with refund fraud rather than taking over an account.